Refund policy
REFUND POLICY — CEVORA
We offer a 30-day return policy. You have 30 days from receipt of your order to request a return.
Return conditions:
- Item must be in the same condition as received
- Unused and unopened
- In original packaging
You'll also need proof of purchase.
How to start a return:
Contact us at cevoracontact@gmail.com to request a return. Returns must be pre-approved. Items sent back without prior return authorization cannot be accepted.
If your return is accepted, we'll send return instructions and a return address.
Damaged or wrong items:
Please inspect your order upon receipt. If an item is damaged, missing, or you received the wrong item, contact us immediately at cevoracontact@gmail.com so we can resolve it.
Non-returnable items:
For hygiene reasons, opened personal care products cannot be returned. Gift cards and sale items are also final.
EU 14-day withdrawal right:
For EU orders, you have a 14-day right of withdrawal without giving reasons. Items must be unused and in original packaging with proof of purchase.
Refunds:
Once we receive and inspect your return, we'll notify you of the decision. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank, additional time may be needed for the refund to appear.
If more than 15 business days have passed since refund approval and you haven't received it, contact us at cevoracontact@gmail.com.