SHIPPING POLICY
Thank you for shopping with Cevora.
We aim to provide a smooth, transparent, and reliable delivery experience for every customer.
Please review our full shipping policy below.
📦 Order Processing
All orders are processed within 1–3 business days.
Processing does not take place on weekends or public holidays.
During peak seasons, promotions, or periods of high demand, processing times may be slightly extended. We appreciate your patience.
🌍 Worldwide Shipping
We offer worldwide shipping to all countries.
All products are shipped directly from our logistics center in China to ensure consistent quality and efficient fulfillment.
🚚 Estimated Delivery Times
Shipping times vary depending on destination and local postal services.
Typical delivery time:
2–4 weeks (depending on country and shipping volume)
In rare cases, shipments may take slightly longer due to customs delays or international transit conditions.
📦 Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 3–7 days to update in the system after dispatch.
If your tracking number does not show updates immediately, don’t worry — it is still on the way.
❗Delayed or Lost Shipments
If you do not receive your order within 30 days after it has shipped, please contact us at:
We will refund your full order amount or send a replacement free of charge.
Your satisfaction and peace of mind are our priority.
💰 Customs, Duties & Taxes
All prices on our website are displayed tax-free in CHF.
Depending on your country, local customs authorities may apply import duties, VAT, or handling fees.
These charges are not included in your purchase and must be paid by the customer.
Please contact your local customs office for more information.
🔁 Wrong, Damaged, or Missing Items
If your package arrives with damaged items, incorrect products, or missing contents, please email us:
Include:
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Your order number
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A brief description
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Photos of the issue
We will arrange a replacement or solution as quickly as possible.
📥 Returns & Refunds
If you wish to return your order, please contact us at the email above.
We will guide you through the return process.
Refunds are issued after your return is inspected or a cancellation is approved.
Refunds are processed through your original payment method.
Credit card refunds typically take 7–10 business days to appear, depending on your bank.
💬 Need Help?
Our support team is always here for you.
For any shipping-related questions, please contact:
We’re happy to help.